Privacy Policy (PDPA Compliance)

Effective Date: [11/18/67]

Introduction
At The Retreat Koh Chang, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the Personal Data Protection Act (PDPA) of Thailand. By accessing or using our website (https://theretreatkohchang.com/) or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, address, and nationality.

  • Booking Details: Check-in and check-out dates, number of guests, and preferences.

  • Payment Information: Credit/debit card details and transaction history.

  • Technical Information: IP address, browser type, and browsing behaviour on our website.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process reservations and payments.

  • To communicate with you regarding your booking or inquiries.

  • To provide personalized services and improve our offerings.

  • To comply with legal obligations.

  • For marketing purposes, such as sending promotional emails or special offers (with your consent).

3. Disclosure of Personal Data

We do not sell or rent your personal data. However, we may disclose your information to:

  • Service providers involved in processing your booking (e.g., payment processors).

  • Regulatory or governmental authorities, as required by law.

  • Third-party platforms used for analytics, marketing, or website optimization.

4. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

  • Access: Request a copy of your data.

  • Correction: Update or amend inaccuracies.

  • Deletion: Request the deletion of your data, subject to legal or contractual obligations.

  • Withdraw Consent: Revoke consent for data usage at any time.

To exercise these rights, please contact us using the information below.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, please note that no method of data transmission over the internet is entirely secure.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us analyze website traffic and personalize content. You can manage your cookie preferences through your browser settings.

8. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Thank you for trusting The Retreat Koh Chang. We are committed to protecting your privacy and ensuring a secure experience.